Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Your satisfaction is our top priority. Please contact us immediately if you are unhappy with your purchase by email email@example.com or phone us on 0387388091 within 7 days. We are happy to exchange or to refund on the item and all returns are to be authorised by Yes Furniture Online. All returns must be in original, resell, undamaged and unused condition so please keep the original packaging. All refund will be issued once item is received and inspected by our team within one week. Any damage to the product will void this return policy.
You will receive a full refund less the inbound and outbound delivery costs associated with the returned goods. You are welcome to deliver the item back to us with your own means. If your goods have been opened but are otherwise new (have not been used or assembled), a 20% restocking fee will apply + inbound and outbound delivery cost.
SERVICES AND DAMAGE POLICY
In the event that an item is found to be damaged by transport or defective from manufacturing, please contact us by email firstname.lastname@example.org as soon as possible. We will be repaired or replaced at our discretion at no cost to you if within 12 months warranty period.
If you notice any damage to your goods, please notify our customer service team on email@example.com within 48 hours of delivery. It is important that you open the goods within 48 hours as we will be unable to accept any insurance claims after that time frame.
Please also make sure you hold on to the original packaging until further notice.
Defective Product Procedure:
STEP 1 – Please take pictures of the damage including any damage to the packaging so we can pass onto suppliers.
STEP 2 – Email those pictures to firstname.lastname@example.org To ensure a fast resolution, please provide your contact detail with order reference and any helpful information to help identify the damaged part(s).
STEP 3 – Our customer service team will get back to you within 24 hours (excluding weekends) with further information.