WARRANTY:
1. We give 12 months warranty on workmanship and materials.
2. Please retain you invoice as a proof of purchase and we cover 12 months from the date of purchase.
3. Statutory consumer guarantees also apply under Australian Consumer Law
THE WARRANTY DOES NOT COVER:
1. Normal wear and tear;
2. Damage arising from abnormal use, or abuse; and
3. Products which have not been maintained (for example, leather or timber care), or which have been modified.
4. Damage to packaging only;
5. Insignificant minor variations in dimensions, colour, grain or finish; and
6. Very minor chips or superficial blemishes.
7. We do not cover for commercial using.
DEFECTIVE PRODUCTS:
Yes Furniture Online is committed to the excellence of our products and providing first class customer service coupled with unbeatable value. If your product arrives or presents with damage or a fault, please email us at customerservice@yesfurnitureonline.com.au and follow below procedures:-
STEP 1 – Please take pictures of the damage including any damage to the packaging so we can pass onto suppliers.
STEP 2 – Email those pictures to customerservice@yesfurnitureonline.com.au. To ensure a fast resolution, please provide your contact detail with order reference and any helpful information to help identify the damaged part(s).
STEP 3 – Our customer service team will get back to you within 24 hours (excluding weekends) with further information.